Best place ever. Amazing customer service. I went last week to get my eyebrows done and hated them! It looked like they weren't even waxed. I called to tell them I was unhappy and they gladly redid them for free. The second wax I got was the best I've ever had. Definitely going back
Lackluster customer service, disorganized cosmetics, completely inaccurate sale prices. Large sign read bogo 50% off but didn't ring up as such at the register. After complaining clerk said, well it's not on sale. Nice! Same thing happened w nail polish purchase, seconds later, no apologies. When I suggested they should probably take the sign down she looked at me like I was crazy. Seriously?!? Not returning.
Very poor customer service. When u need help, they just stare at u like u don't belong there. They seem to be quicker to assist customers who look like them if you know what I mean. I cringe every time I have to go there.
You can catch a good deal of things on sale but it takes some work. Otherwise prices are pretty standard and they offer brands you'd otherwise have to buy online or drive an hour and a half to get from another store.
Not a hood experience. Wanted brown, not red on the head!
Ulta Beauty is a US Hair Care Studio based in Southern Pines, North Carolina. Ulta Beauty is located at 174 Brucewood Rd, Southern Pines, NC 28387, USA.
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